Pepa: Hello. How can I help you?
Marc: Oh, hello. I'd like to return this CD, please.
Pepa: OK. What's the problem with it?
Marc: Well, it's scratched and it jumps. It was scratched when I bought it.
Pepa: Mmm, that's strange. When did you buy it?
Marc: I only bought it yestarday.
Pepa: Have you got the recipent?
Marc: Yes, here you are.
Pepa: Ok. Well, I can give you a refund, or do you want to choose another CD?
Marc: I'll choose another one, thanks.
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